AI’s Human Touch: The Future of Services

Dr Mark van Rijmenam, CSP -

Is your AI missing the human touch? It's time to rethink your strategy.

The latest wave of AI is transforming knowledge-based services like law, finance, and healthcare, but it’s not just about automation. While AI can handle many tasks, the irreplaceable human touch remains essential. Companies like EvenUp are using AI to assist injury lawyers by transforming medical records into demand packages, showcasing AI’s potential to streamline workflows. However, as AI outputs become commoditized, the value shifts back to human expertise and relationships.

Future winners will integrate AI with human skills, creating firms that blend technology's efficiency with the emotional intelligence of people. As AI takes over routine tasks, the need for human judgment and personal connections will grow, redefining what it means to provide high-value services.

How will your business balance AI efficiency with the essential human touch?

Read the full article on Forerunner Ventures.

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