Call Center Chaos: Is AI the Future of Banking or a Customer Service Nightmare?
Is replacing thousands of customer service workers with AI really "progress," or is it just corporate greed dressed up in tech jargon?
Read MoreDr. Mark van Rijmenam, CSP, is a world-leading strategic futurist and award-winning global keynote speaker who helps Fortune 500 leadership teams navigate AI and emerging technologies. Recognized by Salesforce as one of 16 global voices shaping the future of AI, he holds a PhD from University of Technology Sydney and is the author of six books on emerging technology and judgment in the AI era, including his latest book: Now What? How to Ride the Tsunami of Change. He is the founder of Futurwise and the developer of the Intelligence Age Scorecard that helps individuals and organizations understand how prepared they are for the future.
His pioneering efforts include the world's first TEDx Talk in VR in 2020. In 2023, he further pushed boundaries when he delivered a TEDx talk in Athens with his digital twin, delving into the complex interplay of AI and our perception of reality. In 2024, he launched a digital twin of himself, offering interactive, on-demand conversations via text, audio, or video in 29 languages, thereby bridging the gap between the digital and physical worlds – another world's first.
Dr. Van Rijmenam is a prolific author and has written more than 1,200 articles and six books in his career. As a corporate educator, he is celebrated for his candid, independent, and balanced insights. He is also the founder of Futurwise, which focuses on elevating global knowledge on crucial topics like technology, healthcare, and climate change by providing high-quality, hyper-personalized, and easily digestible insights from trusted sources.
Below, you can read all his articles.
Is replacing thousands of customer service workers with AI really "progress," or is it just corporate greed dressed up in tech jargon?
Read MoreMicrosoft says AI can save the planet, but its biggest clients seem more interested in extracting oil than reducing carbon footprints.
Read MoreThe generative AI boom may be heading toward a bubble burst, with severe consequences for the tech industry.
Read MoreGenerative AI might dominate headlines, but it only serves a fraction of real-world needs.
Read MoreIf Africa’s farmers have been doing it wrong for centuries, why is satellite tech only arriving now?
Read MoreCan China really outsmart US sanctions, or is this just another mirage in the desert of semiconductor dreams?
Read MoreOpenAI introduced the o1-preview, the first model in a new series of AI systems designed to spend more time reasoning before delivering answers.
Read MoreThink quantum computing is too complex for the real world? Microsoft’s latest breakthrough may just prove you wrong — and make your classical computer look like a dinosaur.
Read MoreIf you think AI can handle your company’s cybersecurity all on its own, think again — hackers are evolving faster than your algorithms.
Read MoreIf your business isn't using AI-powered digital twins, you might be stuck in the past—while your competitors simulate the future.
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