SoftBank’s AI: Turning Customer Fury into Friendly Chatter
Is silencing customer rage with AI the future of customer service, or are we just sweeping anger under the digital rug?
Read MoreDr. Mark van Rijmenam, CSP, is a world-leading strategic futurist and award-winning global keynote speaker who helps Fortune 500 leadership teams navigate AI and emerging technologies. Recognized by Salesforce as one of 16 global voices shaping the future of AI, he holds a PhD from University of Technology Sydney and is the author of six books on emerging technology and judgment in the AI era, including his latest book: Now What? How to Ride the Tsunami of Change. He is the founder of Futurwise and the developer of the Intelligence Age Scorecard that helps individuals and organizations understand how prepared they are for the future.
His pioneering efforts include the world's first TEDx Talk in VR in 2020. In 2023, he further pushed boundaries when he delivered a TEDx talk in Athens with his digital twin, delving into the complex interplay of AI and our perception of reality. In 2024, he launched a digital twin of himself, offering interactive, on-demand conversations via text, audio, or video in 29 languages, thereby bridging the gap between the digital and physical worlds – another world's first.
Dr. Van Rijmenam is a prolific author and has written more than 1,200 articles and six books in his career. As a corporate educator, he is celebrated for his candid, independent, and balanced insights. He is also the founder of Futurwise, which focuses on elevating global knowledge on crucial topics like technology, healthcare, and climate change by providing high-quality, hyper-personalized, and easily digestible insights from trusted sources.
Below, you can read all his articles.
Is silencing customer rage with AI the future of customer service, or are we just sweeping anger under the digital rug?
Read MoreBelieving AI will become our overlord is a doomsday myth – it’s more like discovering a new source of boundless fuel, according to Packy McCormick.
Read MoreIs Facebook now just a playground for AI spammers and scammers, while Zuckerberg’s team looks the other way?
Read MoreThe music industry is striking back against AI with lawsuits against Suno and Udio, two leading AI music generators. Major record labels allege these companies trained their AI on copyrighted songs without permission, seeking damages up to $150,000 per work.
Read MoreExplore how cyberpunk insights from T.R. Napper can guide business leaders in embracing futures thinking and navigating technological changes. Learn how to navigate technological advances, maintain ethical standards, and embrace futures thinking.
Read MoreIn the quest to meet AI's skyrocketing energy demands, researchers are turning to light-based chips as a promising solution. Optical neural networks (ONNs), which use photons instead of electrons, offer significant advantages over traditional systems.
Read MoreIs AI really making us more productive, or are we just cleaning up after its mess?
Read MoreWill humanoid robots truly revolutionize our lives, or are we just buying into another tech fantasy?
Read MoreGenerative AI is set to revolutionize video games by creating NPCs (non-player characters) that don't rely on scripted interactions. Will Free Guy become a reality?
Read MoreThe World Economic Forum's 2024 flagship report highlights the top ten emerging technologies poised to revolutionize industries, economies, and societies. These innovations are not just scientific curiosities; they represent real-world solutions to some of our most pressing challenges.
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