How chatbots improve your business

How chatbots improve your business
👋 Hi, I am Mark. I am a strategic futurist and innovation keynote speaker. I advise governments and enterprises on emerging technologies such as AI or the metaverse. My subscribers receive a free weekly newsletter on cutting-edge technology.

Good Day! This is my weekly newsletter, with a dose of insights into the future. The topic of this newsletter is the exponential times we live in, hence the title of f(x) = e^x, which is the (natural) exponential function.

Recently, I launched my new concept The Digital Speaker and you can now book me as an avatar or hologram. Also, my tech trend prediction for 2021 is out, read it here!

3 Ways That Chatbots Can Improve Your Bottom Profits

My latest article:

Back in the 1950s, Alan Turing hoped that machines would eventually ‘compete with men in all purely intellectual fields’. These machines ‘will be feared and respected, and perhaps even loved’, stated one of the founding fathers of artificial intelligence (AI), Irving John Good. Since these early predictions, it has taken a long time before AI would eventually take off. This is especially true for artificial conversational agents, which have been around for decades, but only recently became advanced enough that organisations can benefit from them. As a result, organisations will increasingly hire a chatbot that will improve productivity and sales. However, chatbots also come with an unexpected challenge.

Three Useful Nuggets of Information

My weekly tips from around the web to get you thinking.

1. Chinese banks are in a blockchain-adoption-race.

It seems that the People's Bank of China will be the first central bank to issue its own cryptocurrency. Four commercial banks and three telecom firms help the central bank to test its digital currency in the cities of Shenzhen and Suzhou. (Decrypt)

2. What if AI becomes too good in creating fake content?

With AI becoming better at creating fake images, videos and sounds, it becomes difficult for humans to know what is real and what is fake. Researchers are, therefore, racing to build new detection tools. Is it a lost race or do humans still stand a chance? (Wired)

3. When a DNA test says you are not you.

After a bone marrow transplant, a man with leukaemia found that his donor’s DNA travelled to unexpected parts of his body. A crime lab is now studying the case. (NYT)


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