Improving Customer Experience with the Intelligent Enterprise
Improving Customer Experience with the Intelligent Enterprise
Good Day! This is my weekly newsletter, with a dose of insights into the future. The topic of this newsletter is the exponential times we live in, hence the title of f(x) = e^x, which is the (natural) exponential function.
Recently, I launched my new concept The Digital Speaker and you can now book me as an avatar or hologram. Also, my tech trend prediction for 2021 is out, read it here!
Including Deep Learning into your Applications: How IBM Watson Studio's Services can Help
My latest article:
Deep Learning is essentially what turns a static if/then based machine model into a self-improving model that learns from experiences and the feedback it gets. Before deep learning and the neural networks that allow it, all AI was really a complex set of if/then statements. If a user inputs A, then the appropriate response is B. Deep learning allows computers to think outside the box and if implemented correctly, can be very valuable for your business. With IBM Watson Studio Services, implementing deep learning has become a lot easier.
Three Useful Nuggets of Information
My weekly tips from around the web to get you thinking.
1. Bitcoin could push global warming above 2 degrees Celsius.
Flying might be bad for the environment, but new research published in Nature estimates that the CO2 emissions due to Bitcoin’s mining activities could alone be enough to push earth passed the 2 degrees Celsius warming, within three decades. ($ Nature)
2. Flying electric, a distant dream?
Flying is one of the biggest contributors to climate change, responsible for 2% of the annual CO2 emission. Now, EasyJet has announced that they aim to start flying electric by 2030 on Europe’s second busiest route: London - Amsterdam. (Reuters)
3. Sweden is launching the e-Krona.
Earlier this year, the Swedish Riksbank announced plans for a crypto Krona. Now, the bank says it is time to move forward and start developing and testing the e-Krona, to ensure a continued state-guaranteed form of payment. (NewsBTC)
Dr. Mark van Rijmenam
Dr. Mark van Rijmenam is The Digital Speaker, a world-leading futurist and global AI keynote speaker who helps leaders decide what AI, and the technologies that follow it, mean for their business. He speaks to leadership teams at their retreats and to conference audiences worldwide, and his WAVE framework gives them a way of deciding that they keep using long after he has left the room. His Intelligence Age Scorecard measures how ready an organization is across the four WAVE pillars.
He holds a PhD from the University of Technology Sydney, is a Certified Speaking Professional and Global Speaking Fellow, and ranks among the world’s top futurists on the Global Gurus list (#1 in 2025, #3 in 2026). Salesforce named him one of its 16 leading AI voices. He has written six books, most recently Now What? How to Ride the Tsunami of Change, writes the Synthetic Minds newsletter on Substack, and founded Futurwise. Talk to his digital twin on WhatsApp: +1 (830) 463-6967.
