Are You Ready for a Smart Hospitality Industry?

My latest article:

The hospitality industry is all about delivering the best guest experience. Whether this is in the local restaurant around the corner, the five-star beach resort that you visit during your holiday or the conference venue where you attend an event. Superior guest experience is what differentiates the winners from the losers within this great industry. Thanks to emerging technologies such as the Internet of Things, analytics and artificial intelligence this becomes more important than ever before.

With the data era now upon us, delivering personalised service becomes increasingly easier. Moreover, thanks to technologies such as AI, IoT and analytics, it becomes possible to bring guest-centric hospitality to the next level. Welcome to the era of smart hospitality.

Three Useful Nuggets of Information

My weekly tips from around the web to get you thinking.

1. A smart container arrived in the port of Rotterdam.

This week, a paperless, instantly financed and fully door-to-door tracked container has been shipped from South Korea to the port of Rotterdam. In a Proof-of-Concept, industry partners including Samsung, ABN AMRO and the Port of Rotterdam worked together to track a container using blockchain. (Cointelegraph)

2. The future of AI in 13 quotes.

The future of artificial intelligence is unknown to us, but that does not stop people from contemplating. AI is advancing faster than ever before and here are some of the best quotes about the future of AI. (Forbes)

3. Nature invented the electric grid before us.

The smart grid is still far away, but in the meantime, earth has been working hard on developing an electric grid on its own. Microbes have been quietly building tiny, thin wires all over the planet, resulting in an ‘electric’ planet way before humans learned the trick. (NYT)