245 Million Chats Later: Wells Fargo’s AI Beats Humans
Your next bank interaction might not involve a human, ever. Wells Fargo just proved machines handle your money better.
Wells Fargo’s AI assistant, Fargo, handled 245 million interactions without human help in 2024, no sensitive data leaked. Its success lies in smart orchestration using multiple AI models and cloud providers. Fargo’s privacy-first approach keeps customer data away from models like Google’s Flash 2.0.
To scale responsibly, three things mattered most:
- Privacy-first processing pipeline.
- Multiple specialized AI models.
- No direct AI access to customer data.
Fargo shows that thoughtful tech orchestration, knowing which AI model to use and when, is key to scaling safely and effectively. Yet, while AI thrives, Wells Fargo highlights an overlooked bottleneck: energy. Are you ready for AI to take over your critical processes, and have you prepared for the unexpected limits of powering AI?
Read the full article on Wells Fargo’s AI assistant just crossed 245 million interactions – no human handoffs, no sensitive data exposed.
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