When AI Eats the Software That Ate the World

SaaS isn’t safe, it’s the next disruption target. Generative AI isn’t just replacing jobs; it’s rewriting the software those jobs were built on. Are you ready to rebuild everything?

Enterprise software is facing its own disruption. Generative AI is transforming rigid, rule-based systems into dynamic environments focused on outcomes, not processes. This changes everything, from how employees interact with software to which roles survive the shift.

CRM, HR, and ERP systems are being replaced by goal-driven AI agents that infer intent, orchestrate tasks, and eliminate complexity. I see this as a major inflection point requiring rapid adaptation:

• Klarna and Siemens are sunsetting major SaaS tools for custom AI agents
• Hitachi’s HR bot rolled out to 120,000 staff in eight weeks
• JP Morgan, Mayo Clinic, and others are redefining workflows with AI

This is not about automation, it’s a total shift in how we design work. Will you retrofit legacy processes, or rethink them entirely?

Read the full article on Harvard Business Review.

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💡 We're entering a world where intelligence is synthetic, reality is augmented, and the rules are being rewritten in front of our eyes.

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