According to McKinsey [https://www.business2community.com/customer-experience/16-statistics-showing-datas-influence-on-customer-experience-02053075] , data-driven organisations are 23x more likely to acquire customers, 6x more likely to retain customers and 19x more likely to be profitable. Being data-driven is good for business. Therefore, it is not a surprise that one question I always get when
Read MoreIn the next five to ten years, your workplace will look fundamentally different. Thanks to technologies such as artificial intelligence [https://www.thedigitalspeaker.com/30-ways-how-ai-will-change-your-business/], the internet of things and robotics work as we know it will drastically change. The future of work will come with great opportunities but also
Read MoreThe organisation of tomorrow will look fundamentally different than today’s organisation. Those enterprises that are aware of the upcoming changes can best prepare and achieve competitive advantage in a data-driven society. Consequently, the future of work will require management and employees to take a different approach when it comes
Read MoreArtificial intelligence offers a lot of advantages for organisations by creating better and more efficient organisations, improving customer services with conversational AI [https://www.thedigitalspeaker.com/how-develop-conversational-ai-business/] and reducing a wide variety of risks in different industries. Although we are only at the start of the AI revolution, we can
Read MoreThis article is sponsored by Oracle [https://www.oracle.com/database/autonomous-database.html] – redefining data management with the world’s first autonomous database. In the coming years, the amount of data we create worldwide will grow to 175 zettabytes [https://www.seagate.com/files/www-content/our-story/trends/files/idc-seagate-dataage-whitepaper.pdf]
Read MoreWe live in exponential times, and merely having a digital strategy focused on continuous innovation is no longer enough to thrive in a constantly changing world. To transform an organisation and contribute to building a secure and rewarding networked society, collaboration among employees, customers, business units and even things is
Read MoreEarlier this year, I completed my PhD at the University of Technology Sydney. My research focused on how do emerging information technologies change the interaction of organisations and technologies. The title of my research was: Sociomateriality in the age of Emerging Information Technologies: How big data analytics, blockchain and artificial
Read MoreThe hospitality industry is all about delivering the best guest experience. Whether this is in the local restaurant around the corner, the five-star beach resort that you visit during your holiday or the conference venue where you attend an event. Superior guest experience is what differentiates the winners from the
Read MoreToday is the slowest business will ever run. In today’s world, it is the small companies that beat the large enterprises with speed and agility, according to Valerie Blatt [https://www.linkedin.com/in/valerie-blatt-3790091/] – Global Vice President SAP. Companies such as Spotify are forcing incumbents such as Apple
Read MoreNowadays, every organisation is a data organisation. This not only applies to commercial organisations, but also to governments. Governments at every level – local, regional, national and supranational – should take a different approach to organise their activities. However, becoming a data organisation is not an easy feat. It requires governments to
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